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COVID Policy

You can book with confidence. Come along knowing that the safety of our guests and staff is of the utmost importance to us and we have ensured that your experience is in line with all current government guidelines. We will continually monitor and respond to any new government advice and ensure that the experience remains fully compliant.

Current procedures in place for the comfort and reassurance of our guests include:

  • Ensuring social distancing can be maintained at all times
  • Limiting the number of tickets on sale within each time slot, to allow guests more space for social distancing
  • Reducing the necessity to queue
  • Thoroughly cleaning before, during and after each session
  • Hand sanitisation stations, at entrances and exits

If further changes in the guidance require amends to the format of your visit we will let you know as soon as possible.  In the unlikely event that we need to cancel your booking, you can transfer your ticket to the following year, or get a refund (excluding booking fee).

On the day of your booking, if you or any of your party are experiencing Covid symptoms including a high temperature, a new continuous cough or loss or change to your sense of smell or taste, you must not attend.

Do I have to wear a face covering? Yes, you must wear a face covering at all times in centre:mk, in line with Government guidelines unless you are exempt.  If you are exempt, please make this clear to a member of the event team.  Children aged 11 or under do not need to wear a face covering.

Will you be temperature checking attendees? Temperature checks will be taken prior to entry to the Grotto.  Anyone with a reading above 37.8 will not be permitted entry.

Will the event staff wear face coverings?  In line with current Government guidance,  Event staff will endeavour to remain 2m or more away from guests and wear face coverings.

What if I am unwell and am unable to attend on the day of my booking? We are unable to refund tickets for non-attendance.