When will Santa be in his grotto? From 12th December 2017. 

When do Santa and his elves finish for the year? This experience closes at 2pm on Christmas Eve 24th December. The final session will be at 1.30pm

How much will my visit cost? Your visit to Santa will cost £6 per ticket and will include a 30 minute play session and a present from Santa

Can I book tickets over the telephone?
Tickets can only be purchased in centre direct from the festive forest ticket. Tickets can be purchased for either the same day or in advance for future dates. We recommend you book in advance for slots with Santa as these are limited and are likely to get booked quickly. 

Tickets cannot be refunded or transferred to another date. Please note that you cannot purchase or make changes to your tickets via intu Customer Service Desk or Reception. 

Do I need to print my tickets, or can I just bring them on my phone or mobile device?
You can bring your ticket confirmation with you either printed out or on your mobile device. 

Will I receive a ticket once I have booked?
Once you have placed your booking, you will receive a confirmation ticket – advance tickets also receive an e-mail which will include your booking reference. Please ensure you bring this code with you.

Does my baby need a ticket?
There is a baby and toddler sensory play area within the festive forest and the entrance fee is payable if your baby would like to meet Santa and receive a gift. However, if children under the age of 1 are accompanying siblings and are not using the facility no fee will be charged. We must ask that in this situation they remain in their pram or buggy and are supervised by parents/guardians at all times.

How many people can I book for?
There is no limit to how many tickets can be booked, as long as there are tickets available in the requested time slot.

What is the height restriction in the festive forest?

The height restriction for the festive forest is 132cm. Final entry based on manager’s discretion

Do you have toilets in the festive forest?
There are no toilets in the festive forest, the nearest toilets and baby changing facilities are located by our Food Court on level 2. It is advised to visit the toilet before entering.

Are there any chairs for the elderly/pregnant mums?
Seating is available within the festive forest.

How long does the festive forest experience last?

Whether you have a play session or a play & meet Santa session, your experience will last 30 minutes.

Can I drop my child off for the event while I go shopping?
No. All children must be accompanied by an adult for the duration of the event and will be fully responsible for the child in their care.

Where is the festive forest located?                                                                                                 
It is located on level 2 located in between Oasis and Swarovski.  The festive forest reception desk is located on the mall opposite the festive forest.

When should I arrive?
We recommend arriving 5 minutes prior to your booked time to allow time for checking in and to ensure your visit runs to time.

Is there somewhere to hold buggies?
There will be an enclosed area for buggies and pushchairs. Please note all buggies and belongings are left at your own risk.

Is there wheelchair access?
There is wheelchair access to the festive forest and to the edge of the soft play area.

Is the festive forest suitable for children with disabilities and will the staff act accordingly if necessary?
The festive forest is suitable for children with a range of disabilities, but we do recommend that you mention details of your child’s disability to the staff before purchasing your ticket, so that you can decide whether the experience would be both suitable and enjoyable for your child.

Can we take photographs?

Personal photos are permitted within the festive forest and there is also an opportunity to have a professional photograph taken with Santa on the special Santa sessions. The photograph will be available to purchase at the end of the session.  Should you wish to share you photos on social media don’t forget to tag us in. We also have a special Snapchat filter so please use this and share your fun .