What are the ticket prices?
Tickets are priced per 40 minute session and include skate hire. Please aim to arrive 15 minutes prior to your selected skating slot, in order to prepare for your skating session. Visit the tickets page for a list of the daily skating sessions.
All children 4-7 years must be accompanied on the ice by a responsible person 18 years+ at all times. Children 8-13 years must also be under supervision of an adult who may just spectate but must remain inside the ice rink building and responsible for the children throughout the session. Skaters 14 years and over may be asked to provide photo ID as proof of age
Where do I buy tickets?
We recommend that you pre-book your tickets to avoid disappointment.
You can buy tickets here online or at the box office located outside the ice rink.
The box office onsite is open daily from 11th November onwards
Can I buy tickets on the day?
Yes of course, although there may be a queue or the event may be fully booked, therefore, advance booking is recommended to guarantee your skating session.
I have booked my tickets in advance, what do I do when I arrive?
Please ensure that you have either your printed ticket with you or on your phone. There is no need for you to go to the box office, just go straight into the ice rink where you will be directed towards the skate exchange. We recommend that you arrive 15 minutes before the start of your session to allow time to collect and fit your skates.
How long do I skate for?
Each skate session is 40mins.
Is the ice real or plastic?
It is real ice.
Is skate hire included?
Yes, skate hire is included in the price.
What are the ice skate sizes?
We have Ice skates available in UK sizes 8 (EU25) up to adult size 14.
Can I wear my own skates?
Yes you are be able to use your own ice skates on the rink, however we do ask you to use the lockers provided within the Ice Rink or to put them back in your car before coming into the Centre to shop.
What time should I get there?
Please make sure you arrive at the site at least 15 minutes before your skating session is due to start as this allows enough time to get fitted with the correct size skates and to store personal belongings.
What should I wear?
The Ice Rink is undercover and protected from the elements however, to make your visit as enjoyable as possible, we recommend that your clothing is suitable for your time on the ice. We advise that you wear trousers or tracksuit bottoms as these will dry quicker than denim if you should get wet. Please bring long socks with you, gloves and hat ready for the action on the ice.
Where can I leave my bags?
Bags of any description are NOT permitted on the ice, so we advise you to only bring the essentials with you. All bags (handbags, rucksacks, man-bags, purses etc) can be left with the on-site cloakroom. Intu Lakeside cannot accept any responsibility for personal belongings.
What happens if it rains?
Our ice rink is situated inside a giant & magical Igloo Marquee, so you will be sheltered from the elements.
Can I get a refund or transfer my booked session time?
We do not offer refunds or transfers on any purchased tickets.
Can my children skate?
Children aged four years and over are allowed to skate. However all children aged eight and under must be accompanied by another responsible skater on the ice who is 16 years or over.
Do children need to be accompanied by an adult?
Children aged eight and under must be accompanied by an adult on the ice rink. Children aged from nine to 12 must be supervised at the rink side by an adult (adults can watch from the viewing platform if they prefer). Adults supervising children under 12 must not leave the ice rink side or viewing platform at any time whilst the children they are responsible for are on the ice.
Is there a minimum age or height required to skate?
There is no minimum height required to skate but the minimum age is four. Parents must judge whether their children can skate safely.
How do I book a skate aid (Beluga)?
Due to Health and Safety considerations and to prevent congestion, Intu Lakeside is obliged to limit the number of skate aids on the ice, we have 15 Beluga skating aids available to hire during each skate session at a cost of £5 each. These are available on a first come first served basis payable at the skate exchange when you collect your skates. Please note that Beluga hire is cash only and a maximum height restriction of 1.2m applies.
Are there ice skates to fit children?
Yes, ice skates start from child size 8 (25EU) - we also have “bob” skates which strap over normal outdoor shoes for smaller sizes.
Do I have to pay to watch?
Spectator access to the viewing area is free.
Can I skate on Christmas Day?
No, we are closed on Christmas Day.
Are there toilets at the ice rink?
Toilets are available inside Intu Lakeside Shopping Centre, there is also one disabled toilet located just outside the ice rink. This facility is for the exclusive use of disabled skaters, the toilet is locked and the key must be requested from a member of staff in the skate area.
What do I do if I lose something during my visit?
Please ask for the Duty Manager on-site for all lost property enquiries.
