Will my child receive a gift? Yes, all children will receive a gift wrapped book.

When do the Santa’s Tea Party sessions take place? Santa’s Tea Parties will take place throughout December, with days and times varying by store. Please see the booking page for more details.

Will my child get to meet Santa? Yes, each family group will have some individual time with Santa.

Who are Eskimo Jo Events? John Lewis is working in partnership with Eskimo Jo Events to deliver their Santa experiences. You may see their company name when booking an event, or in any emails you receive.

What age is the experience suitable for? It's suitable for children aged 18 months to 10 years, but children of all ages are welcome.

How much do tickets cost? Tickets to Santa's Tea Party cost £17.50 per child (plus a £1.75 booking fee) and £6 per adult (plus a 60p booking fee). This includes a drink and snack for everyone attending.

Why do I have to pay a booking fee? The booking fee covers the cost of issuing your tickets and the customer service.

Is there a charge for babies under 12 months? If you’re bringing a baby on their own or want your baby to receive a gift, you'll need to pay the full child price. Babies under 12 months who are accompanying a paying sibling and don't need a gift are welcome free of charge and don't require a ticket.

Are there any dedicated inclusive sessions available? Unfortunately not, however we do have relaxed sessions available for other Santa experiences at alternative stores (Oxford Street, Liverpool, Peter Jones, White City, Welwyn, Cribbs Causeway, Cheadle, Milton Keynes, Leeds, Oxford, Solihull and the Trafford Centre)

Do you offer carers tickets? We offer registered carers one free ticket for each paying child who requires care. To make a booking that requires a free carer, please email our customer service team at tickets@eskimojoevents.co.uk. You will need to show proof of entitlement when you arrive.

Can I book a special needs group and school party visits? Please email tickets@eskimojoevents.co.uk to discuss your visit and any special requirements.

Why should I book in advance? We recommend that you pre-book tickets to avoid disappointment. Availability isn't guaranteed, and tickets sell quickly.

Will I receive a ticket once I've booked? Yes, you’ll be emailed an e-ticket. You can either print your ticket or show it on your mobile phone at the entrance to the experience.

Do you offer refunds? Unfortunately, we’re unable to refund tickets. If the event can't go ahead, you'll receive a refund. To protect you if you can no longer attend the event, we offer a ticket refund promise policy as an additional option when purchasing your tickets.

Can we change the time or date of our booking? In exceptional circumstances, we can change the time or date to another available slot. If an alternative slot isn't available, unfortunately, we won't be able to offer a refund.

When should I arrive? Please arrive no earlier than 5 minutes before your pre-booked time slot. We may not be able to admit latecomers into the experience as we can't delay session start times or interrupt the experience once it's begun.

Where are the Tea Parties being held? Santa’s Tea Party is being held in The Place to Eat.

Is there somewhere to leave buggies? Yes, there's an area to park your buggy, but please be aware that buggies are left at your own risk.

Is there wheelchair access? Yes, there's full disability access throughout the experience.

Can we bring food and drink into the experience? We kindly ask that you don’t bring your own food and drink to Santa's Tea Party. Each paying guest will receive a drink and a snack. If you have special dietary requirements, please email our customer service team at tickets@eskimojoevents.co.uk and we’ll do our best to accommodate you.

Can we take our own photographs with Santa? Yes, we’re happy for you to take your own photographs when meeting Santa.

Have all staff been security checked according to government guidelines? Yes, all staff are checked to the relevant level for this experience.

Are dogs allowed? Unfortunately, dogs aren't allowed to join Santa’s Tea Party. However, we do offer dog-friendly sessions here.