Who is the experience for? The Aurora Line (Westfield London) is for children of all ages, however some activities within the event are more suitable for children aged 2 - 12 years old.
Who needs a ticket? Everyone entering the experience must have a ticket, with the exception of babies in arms (under 12 months old), 12+ and adults. Babies that would like a gift need to pay for a ticket.
How much is the experience? Tickets are £12.50 at Westfield London excluding booking fee for a child. Adults & babies in arms are free of charge with no gift included. Babies that would like a gift need to pay for a ticket.
When should we arrive? Please arrive 5 minutes before your scheduled start time detailed on your ticket. If you are late, we cannot guarantee entry.
What happens if we are unable to attend on our scheduled date? Where possible we will endeavor to find an alternative date and time, however we aren't always able to guarantee an alternative slot, booking is subject to availability. Please notify us within 48 hours of any changes to your booking. For all queries, please email tickets@eskimojoevents.co.uk.
Is there Wheelchair access? Yes, Westfield London is wheelchair friendly. If you would like to speak to someone before your visit, please get in touch by emailing tickets@eskimojoevents.co.uk.
Is the Santa experience accessible to individuals with disabilities or sensory needs? The Aurora Line experience is wheelchair-friendly, and we warmly welcome guests with diverse needs. While the space features some lighting effects and soundscapes, for a more sensory-friendly visit, we suggest booking morning sessions, which are generally quieter. If you would like to speak to someone before your visit, please get in touch by emailing tickets@eskimojoevents.co.uk
There are sensory sessions available at 11am on Sunday 6th, 13th Dec and Sunday 20th December. These sessions will be quieter.
Where is the experience located? The experience is located in Westfield London in the Atrium. The nearest tube stations are Shepherd’s Bush, White City or Wood Lane. When you come into the centre, the atrium is the large open space on the Level 0, in the middle of the centre. You’ll see Blank Street kiosk and EL&N, Charlotte Tilbury within the Atrium area.
How long is the experience open for at Westfield? The experience will be open from 5th – 24th December. Please visit here for more information and to book tickets.
How long is each session? At Westfield London, the experience lasts approximately 35 minutes per session, including a visit with Santa.
What should we expect from the experience? The Aurora Line uses lighting effects and soundscapes to enhance the guest experience. If your child is sensitive to light and sound and you wish to discuss this further, please email tickets@eskimojoevents.co.uk in advance of your session.
Will my child get a gift from Santa? A gift is included in the experience and will be handed out to the child on exit. A child ticket must be purchased to receive a gift.
Is a picture included in the ticket price? Westfield will be providing professional photography this year. These pictures can be purchased at an additional cost on exit. Please tag Westfield in any social posts. You are welcome to take your own personal pictures.
Can I bring my pet? No animals are permitted through the experience with the exception of guide dogs.
Can buggies go through the experience? Yes. There will also be a space to leave buggies before entering the experience.
Why should I book in advance? Sessions have limited capacity and are expected to sell out quickly. Advance booking is the best way to secure your preferred time slot and avoid disappointment.
Can we bring our own food & drink into the experience? You will not be able to take food and drink into the experience.
Are tickets refundable? Tickets can be refunded if we are notified within 48 hours. Please email tickets@eskimojoevents.co.uk
