When does the Snow Globe open?
Our Giant Snow Globe will open on the 2nd November 2019 and run on selected days until the 24th December 2019. Tickets for our Giant Snow Globe can be booked either online in advance of the day of your visit or in store on the day on a first come first served basis.
What are the opening times for the Snow Globes?
November
Every Saturday 10.00am -5.30pm
Every Sunday 10.30am -3.30pm
December
Every Thursday, Friday, Saturday, 10.00am – 5.30pm (up-to and including 24th December 2019)
Every Sunday 10.30am – 3.30pm
Monday 23rd 10.00am – 5.30pm
Tuesday 24th 10.00am – 3.30pm
How long is my session in the Snow Globe for?
Each session lasts for 5 minutes in the Snow Globe with an 8 minute time slot (5 minutes of actual time in the Snow Globe, 3 minutes to enter/ exit)
When should I arrive in time for my session?
Please allow at least 5 minutes before the start of your time slot.
What if I am late for my booked time slot?
Whilst we will try to accommodate late arrivals, but due to the extreme popularity of this event we cannot guarantee this. For this reason, you should allow at least 5 minutes before the start of your time slot.
What should I wear?
Normal clothing is fine however we do ask that outside footwear is removed before entering the Snow Globe for Hygiene reasons. There is an area to leave your belongings when inside the attraction.
What is the minimum age to enter the Snow Globe?
There is no age limit, but please consider we do not have a separate area for babies. Younger children are required to be accompanied by an adult whilst in the Snow Globe.
Is there a maximum number of people allowed in the Snow Globe at once?
Yes, the maximum number of people allowed in the Snow Globe is 7 at any one time but the staff reserve the right to adjust this depending on circumstance.
Will there be food and drink available?
There is no food or drink allowed in the Snow Globe however there are Restaurants available on the top floor of our Garden Centre and the top floor of the Downtown Superstore.
Are there parking facilities?
Yes, the site has ample free parking available.
Can I take photographs in the Snow Globe?
If you are spectating, then you can take photographs of your friends and family in the Snow Globe. Should you wish to have photos taken whilst in the globe with your family speak to a member of staff who may be able to accommodate.
Why should I book in advance?
There is a huge demand for this attraction, booking in advance secures your timeslot and avoids disappointment on the day.
If I choose not to book in advance, how can I obtain a ticket?
If you choose not to book online there will be limited tickets available in store on the day for the globe however these are on a first come first served basis only. Tickets will be available from the Customer Accounts office on the ground floor of the garden centre.
Will I receive a ticket once I have booked online?
Yes, you will be emailed an e-ticket if you book in advance via the website. This e-ticket will need to be brought with you.
Is the Snow real, is it dangerous?
The snow used in the Snow Globe is not real snow. It is made from a PLA (Polylactic Acid) based biodegradable non-GMO corn which is suitable for home composting. It is a non-allergic substance that will not become toxic if accidently swallowed.
Will there be medical care if I injure myself?
Yes, there are first aid responders throughout the garden centre who can assist.
If I have an online booking query who do I contact?
For all general enquiries relating to the grotto experience please email tickets@eskimojoevents.co.uk.
If you wish to book by phone please call
Ticket Help Desk 0843 178 1307*
Mon-Fri 10am-5pm
Sat 10am-4pm
Sun 11am-4pm
For all other enquiries relating to the grotto experience please email tickets@eskimojoevents.co.uk
