It’s very important we keep Father Christmas, his elves and Norbert the Reindeer safe – and you of course!
This means that there will be a number of elf and safety restrictions in place. Please read the below carefully before your visit.
COVID-19 safety measures:
We know your experience may be a little different this year but this doesn’t mean we can’t enjoy a little bit of Christmas magic! Thank you for playing your part in helping keep everyone safe.
On the day of your booking, if you or any of your party are experiencing Covid symptoms including a high temperature, a new continuous cough or loss or change to your sense of smell or taste, we ask that you do not attend for the safety of other guests.
Do I have to wear a face covering in the Reindeer Lodge experience? Yes, you must wear a face covering in line with Government guidelines. If you are exempt, please make this clear to a member of the event team. Children aged 11 or under do not need to wear a face covering.
Will you be temperature checking attendees? We are following government guidelines which means we won’t be carrying out temperature checks on entry for the time being. If this changes, we will let you know.
What if I am unwell and am unable to attend on the day of my booking? We are unable to refund tickets for non-attendance.