THE GOOD FACTORY - SANTA EXPERIENCE 2025
TICKET AND ATTENDANCE - TERMS AND CONDITIONS
1.1 Please read these terms and conditions (the “Terms”) carefully as they affect your rights and liabilities under the law and set out the terms under which Westfield Europe Limited (“Westfield”, “we” or “our”) makes available for use the Westfield Good Factory Santa experience (the “Experience”),
(the Experience followed by meeting with Santa make up the “Event”).
1.2 By booking or being issued tickets for the Event (the “Ticket(s)”) you are deemed to have accepted and agree to adhere to these Terms. Westfield reserves the rights to amend these Terms from time to time.
1.3 These Terms are additional to and not a substitute for the general terms and conditions of use of our website which can be found at https://uk.westfield.com/terms-and-conditions.
2.1 Tickets are charged at £12.50 per child (including booking fees). Children aged between 1 and 12 years old must have a ticket to gain entry to the Experience. Tickets are complimentary for adults attending with a child and are free of charge for babies in arms (i.e. aged under 1 years old), unless a gift is required for the baby. In instances where a gift is required for a baby, a ticket must be purchased for the baby. One present from Santa is included in the ticket which is booked. Tickets are issued subject to availability and these Terms.
Tickets are available to pre-book via Eskimo Jo website and are subject to Eskimo Jo’s terms of service https://tickets.eskimojoevents.co.uk/landing/wel.
2.2 You must not auction, donate, offer for sale, loan or advertise your Tickets or sale via the internet, social media or elsewhere.
2.3 Each Ticket is issued for one session of the Event and each session lasts for a maximum of 15 minutes (each, a “Session”).
2.4 A valid e-Ticket presented on a mobile, tablet or printed out with a QR code must be produced for each Session, per child. Tickets can also be purchased on the day of attendance, subject to availability of sessions.
2.5 The Experience is suitable for children of all ages. There are some activities within the Experience that are only suitable for children aged 3 to 12 years old.
2.6 Each child requires a Ticket in order to access the Experience. Babies in arms (i.e. babies aged 1 or younger) can access the Experience free of charge, however if a gift for the younger child is required, a child’s ticket must be purchased.
2.7 There is a maximum of 4 children per booking. A minimum of 1 adult per booking is required (maximum total group size for adults and children: 6 people). Please email tickets@eskimojoevents.co.uk if you require tickets for a larger group.
2.8 Your Ticket entitles you to admission to one Session at the time and on the date stated on your Ticket.
2.9 If you are unable to attend a Session at the date and time on your Ticket, where possible, please cancel the Ticket(s) so the Session(s) can be reallocated. We cannot guarantee an alternative Session.
2.10 Once your allocated Session finishes, you must leave the Event to allow others with a later Session time to enter.
2.11 Westfield reserves the right to refuse admission to the Event for any reason including but not limited to health and safety reasons, or where a Ticket is invalid.
2.12 A Ticket obtained in breach of these Terms, or which in our reasonable opinion is being used or is intended to be used in breach of these Terms, shall be void. This may result in you being refused entry to the Event and/or your Ticket(s) being cancelled without notification. No compensation will be provided to you in such circumstances.
2.13 All Ticket holders must adhere to the general rules of the Event as displayed at the Event from time to time.
2.14 Westfield reserves the right to request Ticket holders to leave the Event or Westfield shopping centre at any time and may take appropriate action to enforce this right. Westfield may refuse access to a Ticket holder or may remove a Ticket holder from the Event or Westfield shopping centre if such person:
(a) in the sole opinion of Westfield, has behaved in a manner which is likely to affect the safety or enjoyment of other visitors;
(c) has used threatening, abusive or insulting words or behavior or behaves in a manner which may provoke a breach of the peace, or deliberately damages the Event space or any part of or property at the Westfield shopping centre; or
(d) in the reasonable opinion of Westfield is acting under the influence of alcohol or drugs.
3.1 Westfield may carry out security searches from time to time to ensure the safety of all visitors and you agree to allow yourself and/or your belongings to be searched prior to admittance to the Event in order to prevent offensive or dangerous weapons from being taken into the Event and/or Westfield shopping centre.
3.2 You will not take any weapons, glass bottles, flammable liquids and/or any other item that Westfield may consider is dangerous into the Event and/or Westfield shopping centre.
3.3 Smoking, including the use of e-cigarettes, is strictly prohibited at the Event for health and safety reasons.
3.4 You will comply with all relevant safety announcements and regulations while attending the Event.
4.1 Whilst Westfield makes every effort to monitor those aspects of the Event which are fulfilled by third party suppliers of the Event (as identified in clause 8.5 of these Terms below) (the “Event Suppliers”), any liability incurred by you which is caused by the acts or omissions of any Event Suppliers are the responsibility of the Event Suppliers and not the responsibility of Westfield. To the extent permitted by law, Westfield shall not be liable for the death of or personal injury to any Event attendees which arises from or is caused by events outside of Westfield’s reasonable control including the acts and/or omissions of the Event Suppliers. Westfield shall have no liability for damage to property, consequential loss or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims. To the extent permitted by law, you waive all rights of whatsoever nature against Westfield and the Westfield shopping centre owner and each of their employees, servants, agents, independent contractors or representatives in respect of injury, death, loss or damage arising from your attendance at the Event which is caused by the acts or omissions of the Event Suppliers.
4.2 Westfield shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to delivery charges, custom or duty tax, travel expenses and car parking fees and/or any other out of pocket expenses.
4.3 Westfield does not accept responsibility for any act, omission or default of any third party supplier (including Event Suppliers) which is outside of Westfield’s reasonable control.
4.4 Nothing in these Terms shall exclude or restrict Westfield’s or the Westfield shopping centre owner’s liability for death or personal injury caused by its negligence or the negligence of its officers or employees or for any fraudulent misrepresentation.
5.1 Westfield reserves the right, in its absolute discretion, whether for safety reasons or otherwise, to close the Event at any time.
5.2 Westfield will, where possible, give prior notice of such closure.
5.3 Westfield reserves the right to change the advertised dates, opening hours and schedule of the Event without notice or liability, where it is necessary to do so for reasons beyond our reasonable control. We may close or remove a session at the Event if deemed faulty or unsafe. These Terms set out your rights in this situation.
5.4 In the event of such closure, Tickets issued for the Event are non-transferable, however refunds will be available by contacting tickets@eskimojoevents.co.uk.
6.1 Attendance at the Event does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the trade marks, logos and/or intellectual property appearing on the Event website.
6.2 We reserve the right to change these Terms at any time.
6.3 Westfield reserves the right to cancel the Event at any time and without penalty.
6.4 Save that any company in the Westfield group of companies, as well as the Westfield shopping centre owners, may benefit from these Terms, no person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
6.5 Nothing in these Terms affects any of your statutory rights which may not be legally excluded.
6.6 Enforcement of these Terms is solely at our discretion, and just because we may not enforce them in some circumstances does not mean that we have lost the right to enforce them in future.
7.1 By purchasing a Ticket and/or attending the Event, you may send personal data to Westfield who will use this personal data in accordance with applicable data protection laws and our privacy notice (Privacy Notice). This privacy notice explains how Westfield processes your personal data, your rights in relation to that personal data, and how you can contact us. Westfield’s data protection team can be contacted at DPO@urw.com.
8.1 The meeting with Santa will take place following the Experience.
8.2 Subject to clause 5, the Event will take place from the 6th to the 24th December 2025:
8.3 Subject to clause 5., the Sessions will take place at the following times:
8.4 The Event will take place on the dates listed in Clause 8.2 above both i) on the Southern Terrace at Westfield London shopping centre (Ariel Way, London W12 7GF) and ii) in the Arena at Westfield Stratford City shopping centre (Montfichet Rd, London E20 1EJ).
8.5 Tickets will be available to book via the Eskimo Jo ticketing website from a date to be disclosed by Westfield. For the purposes of these Terms, Eskimo Jo Events Ltd is the Event Supplier and ticket platform provider.
8.6 A Ticket for the Event will include:
The Event Gift is subject to availability, must be accepted as offered, non-transferable and cannot be exchanged (for cash or otherwise).
