Will my child receive a gift? Yes, all children will receive a soft plush elf toy worth £10. Gifts won’t be wrapped to reduce unnecessary waste. 

When do the Santa’s Tea Party sessions take place? Santa’s Tea Parties will take place throughout December, with days and times varying by store. Please see the booking page for more details. 

Will my child get to meet Santa? Yes, each family group will have an individual meet with Santa. 

Who are Eskimo Jo Events? John Lewis is working in partnership with Eskimo Jo Events to deliver Santa experiences for 2023. You may see their company details when booking an event, or in any email communication. 

What age is the experience suitable for? The Tea Party is suitable for children aged 18 months to 10 years, but children of all ages are welcome. 

How much will my visit cost? Tickets to the Tea Parties cost £15 per child (plus £1.50 booking fee) and £5 per adult (plus 50p booking fee). This includes a drink and snack for everyone attending. 

Why do I have to pay a booking fee? The booking fee covers the cost to issue your tickets and the customer service relating to the Tea Parties. 

Is there a charge for babies under 12 months? If you’re bringing a baby on their own or want your baby to receive a gift, you will need to pay the full child price. Babies under 12 months who are accompanying a paying sibling and do not need a gift are  welcome free of charge and do not require a ticket. 

Are there any dedicated inclusive sessions available? Unfortunately these are not available for Santa’s Tea Party, however we do have relaxed sessions available at our grotto locations (Oxford Street, Liverpool, Welwyn, Cambridge, Cribbs Causeway, High  Wycombe, Cheadle & Southampton) 

Do you offer carers’ tickets? We offer registered carers one free ticket for each paying child who requires care. To make a booking that requires a free carer, please email our customer service team at tickets@eskimojoevents.co.uk. You’ll need to show proof  for entitlement when you arrive. 

Can I book a special needs group and school party visits? Please email tickets@eskimojoevents.co.uk to discuss your visit and any special requirements. 

Why should I book in advance? We recommend that you pre-book tickets to avoid disappointment. Availability is not guaranteed and tickets sell quickly. 

Will I receive a ticket once I have booked? Yes, you’ll be emailed an e-ticket. You can either print your ticket or show it on your mobile phone at the entrance to the experience. For tickets booked at the event box office for the same day you will receive a  printed ticket. 

Do you offer refunds? Unfortunately, we’re unable to refund unwanted tickets. But if the event can’t go ahead, we’ll refund you. If you’re unwell, we’ll try our best to accommodate you at another time, subject to availability. 

Can we change the time or date of our booking? In exceptional circumstances, we can change the time or date to another available slot, but we can't guarantee it, unfortunately. 

When should I arrive? Please arrive no earlier than 5 minutes before your pre-booked time slot. 

Where are the Tea Parties being held? Santa’s Tea Party is being held in The Place to Eat.

Where is the store? Please click here to view directions to the store.

Is there somewhere to leave buggies? There is an area to park your buggy at the event space. Buggies are left at the owner’s risk.

Is there access for wheelchairs? There is full disability access throughout the experience.

Can we bring food and drink into the experience? Please don’t bring your own food and drink to the Tea Party. Each paying guest will receive a drink and a snack. If you have special dietary requirements, please email our customer service team at  tickets@eskimojoevents.co.uk and we’ll do our best to accommodate you.

Can we take our own photographs with Santa? Yes, we’re happy for you to take your own photographs when meeting Santa, however we ask that you are mindful of other families at the experience.

Have all staff been security checked according to government guidelines? Yes, all staff are checked to the relevant level for this experience. 

Are dogs allowed? Unfortunately, dogs are not allowed to join in with Santa’s Tea Parties. However, we do offer dog-friendly sessions at our grottos which can be booked here.